Effective Date: 15 May 2026

This Cancellation, Refund & Booking Policy (“Policy”) governs all bookings, reservations, inquiries, payments, tour packages, transportation services, hotel arrangements, and travel-related services offered by Incuvira Holidays (“Company,” “we,” “our,” or “us”).

By accessing our website, making payment, submitting booking requests, or using any service provided by Incuvira Holidays, travelers (“customer,” “traveler,” “user,” or “client”) acknowledge, accept, and agree to this Policy in full.

If you do not agree with this Policy, you should not proceed with any booking or payment.

1. Nature of Services

Incuvira Holidays operates as:

• a travel planner,

• travel coordinator,

• booking facilitator,

• itinerary organizer,

• transportation arranger,

• hospitality coordinator.

Many services may be provided through:

• third-party hotels,

• transportation providers,

• activity operators,

• vendors,

• local suppliers,

• travel partners.

Incuvira Holidays does not guarantee ownership, direct control, or uninterrupted operation of third-party services.

2. Booking Confirmation Policy

A booking shall only be treated as confirmed when:

• payment is successfully received,

• availability is confirmed,

• official confirmation is issued by Incuvira Holidays.

Quotes, itineraries, package details, discussions, or tentative confirmations shall not constitute a binding booking unless expressly confirmed in writing.

Incuvira Holidays reserves the unrestricted right to:

• reject,

• decline,

• modify,

• postpone,

• reschedule,

• cancel

any booking request without liability where reasonably necessary.

3. Pricing & Fare Conditions

All prices are dynamic and subject to:

• hotel availability,

• seasonal demand,

• fuel price changes,

• operational costs,

• government taxes,

• vendor pricing,

• route conditions,

• weather conditions.

Prices may change at any time before final confirmation.

Unless explicitly stated in writing, prices generally exclude:

• personal expenses,

• entry tickets,

• adventure activities,

• meals,

• toll taxes,

• parking charges,

• state taxes,

• permits,

• insurance,

• extra sightseeing,

• waiting charges,

• additional travel requests.

Travelers are solely responsible for reviewing all inclusions and exclusions before booking.

4. Payment Terms

Travelers may be required to pay:

• advance booking amounts,

• partial payments,

• milestone payments,

• full payment before departure.

Failure to complete payments within required timelines may result in:

• booking cancellation,

• release of blocked inventory,

• revised pricing,

• cancellation charges,

• loss of reservations.

Incuvira Holidays shall bear no responsibility for:

• failed transactions,

• banking delays,

• payment gateway issues,

• currency conversion losses,

• third-party payment failures.

5. Cancellation by Traveler

All cancellation requests must be submitted through official communication channels including:

• email,

• WhatsApp,

• registered contact numbers.

Cancellation requests are considered effective only after written acknowledgment from Incuvira Holidays.

6. Cancellation Charges

Cancellation charges may apply immediately after booking confirmation.

Applicable deductions may include but are not limited to:

• hotel retention charges,

• transportation blocking costs,

• operational expenses,

• itinerary planning charges,

• vendor penalties,

• payment gateway fees,

• administrative charges,

• convenience fees,

• taxation losses,

• currency fluctuations,

• processing costs.

Cancellation charges may vary depending on:

• destination,

• season,

• vendor policy,

• cancellation timing,

• package type,

• customization level.

Incuvira Holidays reserves the unrestricted right to determine applicable cancellation charges based on operational impact and supplier deductions.

7. Non-Refundable Bookings

The following bookings may be fully or partially non-refundable:

• peak season bookings,

• long weekend travel,

• customized itineraries,

• special promotional offers,

• discounted packages,

• last-minute reservations,

• blocked inventory bookings,

• group departures,

• event-based travel,

• third-party non-refundable reservations.

Once operational expenses or supplier payments are incurred, refunds may not be possible.

8. Cab & Transportation Cancellation Terms

For transportation services:

• vehicle blocking charges may apply,

• driver allocation charges may apply,

• route-specific cancellation deductions may apply.

No refund shall apply after:

• vehicle dispatch,

• driver reporting,

• trip commencement,

• traveler delay beyond operational tolerance.

Incuvira Holidays does not guarantee:

• uninterrupted road conditions,

• exact travel timings,

• traffic-free routes,

• weather-free travel,

• specific vehicle models.

Additional costs arising from:

• route changes,

• extra waiting,

• sightseeing additions,

• extended travel,

• night driving,

• permits,

• tolls,

• parking

shall be payable by travelers.

9. Hotel Cancellation Terms

Hotel cancellation policies vary based on:

• hotel category,

• destination,

• booking season,

• supplier rules.

Some accommodations may impose:

• full retention,

• partial retention,

• non-refundable conditions.

Incuvira Holidays acts solely as a booking facilitator and shall not be liable for:

• hotel cancellation disputes,

• room quality dissatisfaction,

• hotel operational failures,

• supplier policy enforcement.

10. Rescheduling & Modifications

Travel date changes, itinerary modifications, or rescheduling requests are subject to:

• operational feasibility,

• supplier approval,

• availability,

• revised pricing.

Rescheduling may involve:

• price differences,

• vendor penalties,

• rebooking costs,

• operational charges.

No guarantee is provided regarding successful rescheduling.

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11. No Refund Circumstances

No refunds, credits, or compensation shall be provided for:

• unused services,

• missed sightseeing,

• late arrivals,

• missed pickups,

• no-shows,

• voluntary trip interruptions,

• early departures,

• dissatisfaction due to weather,

• traffic conditions,

• road closures,

• personal preferences,

• health-related issues,

• natural conditions,

• operational delays beyond reasonable control.

12. Adventure Activities Disclaimer

Adventure and outdoor activities including:

• paragliding,

• river rafting,

• trekking,

• skiing,

• ATV rides,

• camping,

• ziplining,

• rope activities

are operated entirely by independent third-party operators.

Participation is voluntary and entirely at the traveler’s own risk.

Incuvira Holidays shall bear absolutely no liability for:

• accidents,

• injuries,

• medical emergencies,

• death,

• operator negligence,

• weather disruptions,

• equipment failures,

• cancellations.

Travelers are strongly advised to obtain personal travel and medical insurance before participating in such activities.

13. Force Majeure

Incuvira Holidays shall not be liable for delays, cancellations, losses, injuries, disruptions, or operational failures caused directly or indirectly by:

• natural disasters,

• landslides,

• snowfall,

• floods,

• earthquakes,

• pandemics,

• political unrest,

• strikes,

• riots,

• government restrictions,

• weather conditions,

• road blockages,

• transportation shutdowns,

• internet failures,

• supplier disruptions,

• unforeseen circumstances beyond operational control.

Under such situations:

• refunds may not be possible,

• itineraries may change,

• additional traveler expenses may arise.

Travelers shall bear all such additional expenses where applicable.

14. Third-Party Service Disclaimer

Incuvira Holidays coordinates with third-party:

• hotels,

• transport operators,

• activity providers,

• vendors,

• local suppliers,

• booking systems.

We do not own or directly control these third-party services.

Accordingly, Incuvira Holidays shall not be liable for:

• supplier failures,

• service interruptions,

• pricing changes,

• negligence,

• injuries,

• disputes,

• cancellations,

• dissatisfaction caused by third-party providers.

15. Limitation of Liability

To the maximum extent permitted under applicable law:

Incuvira Holidays, including its:

• owners,

• directors,

• employees,

• affiliates,

• agents,

• representatives,

• vendors,

• travel partners

shall not be liable for:

• indirect damages,

• incidental damages,

• consequential losses,

• emotional distress,

• business interruption,

• missed opportunities,

• travel disruption,

• financial losses,

• personal injury,

• property damage,

• refund disputes,

• operational failures,

• third-party negligence.

Any liability, if legally established despite these limitations, shall remain strictly limited to the actual amount directly received by Incuvira Holidays for the specific affected booking only.

Under no circumstances shall Incuvira Holidays be liable for:

• punitive damages,

• speculative losses,

• legal expenses beyond mandatory statutory obligations.

16. Traveler Responsibility

Travelers are solely responsible for:

• reviewing all package details,

• verifying inclusions/exclusions,

• carrying valid identification,

• maintaining punctuality,

• monitoring personal belongings,

• ensuring medical fitness for travel,

• complying with local regulations.

Failure to review booking conditions shall not create liability for Incuvira Holidays.

17. Chargebacks & Payment Disputes

Unauthorized chargebacks, payment disputes, or false transaction claims may result in:

• booking cancellation,

• legal recovery action,

• recovery of operational losses,

• additional administrative charges.

Incuvira Holidays reserves all legal rights regarding fraudulent payment disputes.

18. Policy Modifications

Incuvira Holidays reserves the unrestricted right to:

• modify,

• revise,

• replace,

• update

this Policy at any time without prior notice.

Continued use of services constitutes acceptance of updated terms.

19. Governing Jurisdiction

This Policy shall be governed under the laws of India.

All disputes shall fall under the exclusive jurisdiction of courts located in Chandigarh, India.

Contact Information

Incuvira Holidays

Email

info@incuviraholidays.com

Phone

+91 98765 43210

Location

Chandigarh, India

Support Availability

24/7 Travel Assistance